ISO 17025 Quality Manual Template
Tuesday, June 13, 2006
4.9 Control of nonconforming testing and/or calibration work
4.9.1 The lab must have a policy and procedure implemented for any aspect of its testing and/or calibration work, or the results of this work, do not conform to its own procedures or requirements that have been specified by the customer.
The policy and procedure ensures:
- responsibilities and authorities for managing nonconforming work are designated and actions (including halting of work and withholding of test reports and calibration certificates) are defined and taken when nonconforming work is determined
- that an assessment of the significance of the nonconforming work is completed
- correction is immediate and any decision about the acceptability of the nonconforming work
- customers are notified when work is recalled
- that the resumption of work is explained
Identification of nonconforming work or management system problems or testing / calibration problems could be found at any stage within the management or technical operation. For example, through customer complaints, quality control, instrument calibration, checking of consumable materials, staff observations or supervision, test report and calibration certificate checking, management reviews and internal or external audits.
The policy and procedure ensures:
- responsibilities and authorities for managing nonconforming work are designated and actions (including halting of work and withholding of test reports and calibration certificates) are defined and taken when nonconforming work is determined
- that an assessment of the significance of the nonconforming work is completed
- correction is immediate and any decision about the acceptability of the nonconforming work
- customers are notified when work is recalled
- that the resumption of work is explained
Identification of nonconforming work or management system problems or testing / calibration problems could be found at any stage within the management or technical operation. For example, through customer complaints, quality control, instrument calibration, checking of consumable materials, staff observations or supervision, test report and calibration certificate checking, management reviews and internal or external audits.
