ISO 17025 Quality Manual Template
Tuesday, December 19, 2006
Communications in the laboratory
Effective laboratory management is characterized by an efficient communication system that works top down and bottom up within the organization. Management makes sure that all concerned are aware of management system policies, objectives, plans and procedures, while seeking out and encouraging timely reports on program/project progress, improvement, and problems.
Methods for carrying out such communication activities include:
- in-house educational programs related to the quality management system
- management visits to the laboratory and associated work areas
- planned, periodic section meetings to discuss mutual problems, achievements, and customer concerns
- periodic publication of an in-house newsletter which includes articles related to laboratory performance
- use of timely and appropriate notices and posters on the laboratory bulletin board
- perform periodic employee opinion polls to elicit suggestions for improvement, bring to light problems that might otherwise go unnoticed, and uncover areas of customer dissatisfaction
Methods for carrying out such communication activities include:
- in-house educational programs related to the quality management system
- management visits to the laboratory and associated work areas
- planned, periodic section meetings to discuss mutual problems, achievements, and customer concerns
- periodic publication of an in-house newsletter which includes articles related to laboratory performance
- use of timely and appropriate notices and posters on the laboratory bulletin board
- perform periodic employee opinion polls to elicit suggestions for improvement, bring to light problems that might otherwise go unnoticed, and uncover areas of customer dissatisfaction
