ISO 17025 Quality Manual Template
Monday, May 22, 2006
4.7 Service to the customer
4.7.1 A customer's request that involves monitoring the lab's performance with respect to the work performed will be accomodated by the lab. The lab will cooperate with the respective customer or their representatives. The lab must ensure that they maintain the confidentiality of their other customers.
Note - access to lab would involve witnessing the test or calibration being performed.
Good communication, advice and guidance in technical matters, and opinions and interpretations based on results are valued services for customers.
Communications on large projects should be done periodically throughout the work.
Delays or deviations should also be communicated to the customer.
Interpretations:
Careful consideration of potential implications must be addressed prio to providing customer access to the lab to address such items as protection of the confidentiality of all the lab's customers, including the confidentiality of test/calibation items that could belong to competing cusotmers or protected by legal implications.
This clause is also cross-referenced to ISO 9001:2000 clause 6.1 (b).
iso 17025
Note - access to lab would involve witnessing the test or calibration being performed.
Good communication, advice and guidance in technical matters, and opinions and interpretations based on results are valued services for customers.
Communications on large projects should be done periodically throughout the work.
Delays or deviations should also be communicated to the customer.
Interpretations:
Careful consideration of potential implications must be addressed prio to providing customer access to the lab to address such items as protection of the confidentiality of all the lab's customers, including the confidentiality of test/calibation items that could belong to competing cusotmers or protected by legal implications.
This clause is also cross-referenced to ISO 9001:2000 clause 6.1 (b).
iso 17025
