ISO 17025 Quality Manual Template
Tuesday, May 23, 2006
4.7 Service to the customer
4.7.2 The lab seeks feedback from its customers. This feedback is used and analysed to improve the management system, testing and calibration activities and customer service.
Feedback = positive and negative
Interpretation: feedback could involve customer satisfaction surveys and review of test or calibration reports with customer. The requirement for analysis provides a critical element of management review. The surveys must be meaningful in covering the activities of the lab. This requirement properly implemented will provide a source for continual improvement of the management system.
iso 17025
Feedback = positive and negative
Interpretation: feedback could involve customer satisfaction surveys and review of test or calibration reports with customer. The requirement for analysis provides a critical element of management review. The surveys must be meaningful in covering the activities of the lab. This requirement properly implemented will provide a source for continual improvement of the management system.
iso 17025
